Refunds
This page applies when you have paid System Anchorcore for a sitting through an invoice we issued. This website does not take payment. Consumer rights under UK law are not limited where they apply; this text explains our studio practice.
Eligibility
A full refund is available if you cancel in writing more than 14 days before the sitting start date, or if we cancel the sitting and cannot offer a date you accept within 90 days. A partial refund of 50% of the fee is available if you cancel between 14 and 5 days before start. Cancellations inside 5 days are not refundable except where we are at fault or where the law requires otherwise.
Full versus partial
Full refunds return the tuition fee. Partial refunds recognise faculty prep already spent. Travel, hotels, and your own MMP vendor costs are never part of our refund.
Non-refundable items
Desk Retainers already delivered in a started quarter are not refunded for unused office hours. Digital materials issued after week one of a lab are not a separate product we buy back. Optional Caggan studio-day catering is non-refundable once ordered.
Process
Email hello@system-anchorcore.digital with the subject “Refund request,” your invoice number, and whether you want a date change instead. We confirm in writing within five working days.
Processing time and method
Approved refunds are paid back by the same method as the original invoice settlement, usually within 14 working days of approval. Bank timelines after we instruct payment are outside our control.
Cancellation by us
If faculty illness or venue failure stops a sitting, we offer a new date or a full refund of the unused fee. We are not liable for your travel.
Exceptions
If you were removed from a sitting for serious acceptable-use breaches, fees are not refunded. If UK consumer cooling-off rules apply to a distance contract, we will honour the statutory period and say so on your enrolment confirmation.
Questions: 078 5218 5944 or the address on the contact page.